FAQs

My Account

MY EMAIL ADDRESS HAS CHANGED. HOW DO I UPDATE THIS INFORMATION TO MY ACCOUNT?

Log-in to My Account to change your email address and other information.

ARE THERE ANY BENEFITS TO HAVING AN ACCOUNT WITH YOU?

Registering for an account makes shopping easier from start to finish, with features including:

  • Save shipping addresses & billing information
  • Track orders & view order history
  • Make checkouts faster

HOW DO I UNSUBSCRIBE FROM YOUR MAILING LISTS?

To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please Contact Us and we will be happy to remove you from our database.

Ordering

DO YOU OFFER GIFT PACKAGING?

At this time, we cannot offer gift wrapping or gift packaging however we are looking at ways to be able to offer this service to you.

WHAT IF I DO NOT RECEIVE MY ORDER?

If after tracking your order you are still unable to determine where your order is, please Contact Us for assistance.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?

ModernDogLovers.com accepts Visa, MasterCard, American Express and Pay Pal.

CAN I PLACE AN ORDER FROM OUTSIDE THE USA?

Yes, you can place orders from location outside the USA from a wide range of International locations however these may have a slightly longer deliver time.

Products

THE ITEM I WANT IS OUT OF STOCK, CAN I ORDER AND HAVE IT SHIP WHEN IT IS AVAILABLE AGAIN?

If the words “out of stock” appear next to the item or variation, the item is currently unavailable, and while we wish we had more to offer, there is no guarantee that product will be restocked. Please Contact Us for more details on a given product.

I PICKED THE WRONG SIZE, CAN I CHANGE IT?

We believe in processing orders as fast as possible so you get your order quickly. Unfortunately, because of how rapidly we process orders any requests to change an order must be submitted before the item is processed. Once it is processed, it is with the printers and we are no longer able to edit the order. Please reference the size charts listed on our product pages and double check your order before you click submit.

WHERE CAN I FIND FABRIC AND MATERIALS INFORMATION?

Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please Contact Us.

Returns & Exchanges

HOW DO I MAKE A RETURN OR AN EXCHANGE?

This’ll be easy, simply Contact Us with your purchase details and we’ll arrange a refund or replacement as required.

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Each & every order is covered by our 100% Satisfaction Guarantee – If for any reason you are not 100% satisfied with your purchase with us, simply let us know and we will provide you a full, no questions asked refund. All we ask is that you return your item to us. If you’d like to exchange or return an item, simply Contact Us with your purchase details and we’ll arrange a refund or replacement as required.

Shipping

WHY WERE MY PRODUCTS SHIPPED SEPARATELY?

Each item we ship may have different delivery times, this is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won’t fit in there. Your total shipping will be calculated at the time of order and there won’t be any additional shipping costs if we ship your products separately.

DO YOU SHIP ORDERS OUTSIDE THE USA?

ModernDogLovers.com currently delivers to the United States and a wide range of International locations.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Shipment and delivery of your order is dependent on the item you have ordered and the selected shipping method.  For most shirts and apparel, we take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Orders shipped from overseas warehouses could take 10-20 days to ship to the USA and up to 27 days for some International locations. Check the order page for more information on specific items. 97% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

TRACKING A PACKAGE

Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. If you selected a shipping service that included item tracking, your shipping receipt will also contain the tracking number with a link to track your order.

IF I CHOOSE FEDEX SHIPPING, DO YOU SHIP THAT ORDER FASTER?

Yes, we do! All FedEx orders are automatically bumped to the top of our fulfillment queue to ensure best possible fulfillment time.

CAN I GET FEDEX TO DELIVER TO MY PO BOX?

Unfortunately, FedEx doesn’t ship to PO Boxes and require a street address to ensure they have complete tracking over the package from collection to delivery.

MY ADDRESS IS WRONG, WHAT DO I DO?

Contact Us as soon as possible. Due to the rapid rate at which we process orders (an order goes into production, normally within 3 or 4 hours of receipt) it may be to late to change the address, in which case we’ll resend it for free to domestic address up to one time. International orders will need send additional payment to cover additional shipping charges.

MY ORDER WAS MARKED AS DELIVERED BUT NEVER ARRIVED, HELP!

Sometimes orders are marked by the post office as delivered, but don’t actually arrive until the following week day. If 24 hours goes by and your order still does not arrive, please Contact Us.

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